Contacting Support

If you cannot find a solution to your problem in the user guide, refer to M-Files Customer Support Portal or the M-Files knowledge base.

You can also log in to M-Files Customer Support Portal to create a support ticket. For instructions on the details to include in the ticket, refer to the article Basic Information to Submit for M-Files Support.

If phone support is included in your subscription, you can call our customer support. See the phone numbers at https://www.m-files.com/about/contact.

For information about our support scope, service availability, response times, and priority levels, refer to https://www.m-files.com/product-support-policy.