Contacting Support

If you cannot find a solution to your problem in the user guide, refer to M-Files Support Portal or the M-Files knowledge base.

You can also log in to M-Files Support Portal to create a support ticket. For instructions on the details to include in the ticket, refer to the article Basic Information to Submit for M-Files Support.

If phone support is included in your subscription, you can call our customer support. See the phone numbers at

For information about our support scope, service availability, response times, and priority levels, refer to