Frequently Asked Questions
This section deals with some of the most common questions related to the use of M-Files.
Note: This content is no longer updated.
For the latest content, please go to the user guide for M-Files Online. For information on the supported product
versions, refer to our lifecycle policy.
This section deals with some of the most common questions related to the use of M-Files. The questions have been divided into the categories below.
Daily use of M-Files
- Can I do the same stuff with M-Files Mobile as with M-Files Desktop?
- How can I add a new item to a value list?
- How can I add a new property to a class?
- How can I create a document that is only visible to me?
- How can I create a new view in which the objects are displayed by customer?
- How can I find the documents I have created myself?
- How do I change the name of my computer without interfering with M-Files functionality?
- Why can't I edit a document that has been checked out?
Administration of M-Files
- How can I add a new item to a value list?
- How can I add a new user to a vault?
- How can I add a new property to a class?
- How do I change the login account of a user?
- How do I format the date in M-Files?
- How do I import e-mail messages from a specific IMAP folder?
- Why are there objects with the same ID in the vault?
- What is the difference between a user and a login account?
- Why does the intelligence service not extract metadata from some of the files?
Maintenance of M-Files
- How do I maintain the M-Files server machine?
- Why is my M-Files not as fast as it used to be?
- How do I migrate my document vaults to a new server?
- How do the automatic updates work?
- How much disk space do encrypting file data and taking backups require?
- How often should I make backups?
- How often should I reboot the M-Files server machine?
- What is not included in the backups?
- What kind of operations can I schedule to be run at specific intervals in M-Files?
Common problems for document vault users
- Why can't I access the document vault?
- Why can't I convert a document to PDF format or annotate a document?
- Why can't I find the Checked Out to Me view?
- Why can't I save an email message as an Outlook message to M-Files?
- Why did a file with a grayed-out icon appear on the M-Files drive when I saved a new document in Microsoft Word?
- Why do document timestamps have the wrong time?
General questions
- Where can I find more information when I need it?
- What are the hardware requirements and recommendations?
- What's new in this M-Files version?
- How do the automatic updates work?
- Can I use M-Files programmatically?
- How do I write VBScript code for M-Files purposes?
- What is the difference between a named access control list (NACL) and a user group?