Why can't I access the document vault?

The cause of the problem can be either authentication or the network connection.

If there are problems with the network connection, an error message usually reveals the cause of the problem. As regards authentication, there can be a few problems that should be solved by making the following checks.

  1. Check that you have an active login account in M-Files Admin (refer to Login Accounts) and that a user (refer to Users) has been created for the login account in the document vault.
  2. Ensure that your password is correct.
  3. Check that you are using the authentication method (Windows/M-Files) specified for your login account. You can see your authentication method in the Authentication column in the login accounts.

If the problem cannot be solved, contact the M-Files system administrator.