Enabling and disabling user accounts

Note: You must have organization-level admin rights to do this.
Note: If you disable a user account, the user account is not deleted.

To enable or disable a user account:

  1. On the navigation bar, select the user icon and select Settings.
  2. In the Administration section, select Internal users or External users.
  3. On a user account row, click the three-dots menu icon ().
  4. Select Disable.
    Result:The Disable user dialog opens.
  5. Optional: To clear up space when you disable an internal user, enable Delete items in the dialog.
    The files of the user account are permanently deleted and cannot be restored if the user account is enabled again.
  6. Click Confirm.

Setting up automatic disabling of inactive external user accounts

You can use the organization-level settings to specify when inactive external user accounts are disabled. You can also set an email to be sent to users before their user account is automatically disabled.

  1. On the navigation bar, select the user icon and select Settings.
  2. In the Administration section, select External users.
  3. Select the Options tab.
  4. Enable or disable the setting Automatically disable inactive external accounts.
  5. In Time of inactivity for account disabling, set the inactivity time to use.
  6. Optional: Specify the email notification settings:
    1. Enable or disable Send email notification about account disabling.
    2. In Time of inactivity for notification, set the inactivity time to use.
    The time set here must be smaller than the time set with Time of inactivity for account disabling.
  7. Click Save.