Transferring Data Between User Accounts

Note: You must have organization-level admin rights to do this.

You can transfer hubs and other data of a user account to other user accounta. For example, hub templates and documents. You can transfer data only to internal user accounts.

Transferring a hub to a new user account

Note: When you transfer a hub, you also transfer the ownership of the hub to a different user account.

To transfer a hub to a new user account:

  1. On the navigation bar, click the user icon and select Settings.
  2. Click Organization.
  3. Next to Data transfer, click Access.
    Result:The Transfer dialog is opened.
  4. Select Transfer a hub.
  5. Click Next.
  6. Select the hub that you want to transfer.
  7. Select the user account to which you want to transfer the hub.
  8. Click Confirm.
    Result:The Confirm dialog is opened.
  9. Click Confirm.
The former hub creator no longer has access to the hub. The new hub creator now also has hub admin rights in the hub.

Transferring user's data to a different user

To transfer many hubs or user account data to a new user account:

  1. On the navigation bar, click the user icon and select Settings.
  2. Click Organization.
  3. Next to Data transfer, click Access.
    Result:The Transfer dialog is opened.
  4. Select Transfer user data.
  5. Click Next.
  6. Select the user account that you want to transfer.
  7. Select the user account to which you want to transfer the user account data.
  8. Select the data that you want to transfer.
    Selection Result
    Disable the source user account after the transfer Disables the source user's account. You can later enable the user account.
    Disable and delete files. When you disable and delete files, all the user files are lost. This operation frees disk space. Deletes the source user account's data that is not transferred to a different user. This option is shown only when Disable the source user account after the transfer is selected.
    Transfer My documents Transfers the content of the source user account's My documents folder to a different user account.
    Transfer hubs Transfers the source user account's hubs to a different user account.
    'Transfer hub templates Transfers the source user account's hub templates to a different user account.
    Transfer Outbox Transfers the content of the source user account's Outbox folder to a different user account.
  9. Click Confirm.
    Result:The Confirm dialog is opened.
  10. Click Confirm.